Envision a whiteboard. Sketched on it a familiar entanglement of call center telephony, switches and routers. IVR and ACD. Headsets and desk phones. And complex integration diagrams erased and redrawn. Hard infrastructure that is premise and facility-bound. Inflexible and costly.

Now erase the board. And draw one cloud.

Onvida offers a “soft” suite of IVR and telephony. Automated omnichannel queues plus live and digital routing. Automated dialing. Voice, chat, video chat and more. Cloud-powered and browser-enabled on one platform. Stretching the boundaries beyond hard facilities. And giving you more agility and faster implementations.  At half the cost.

Omnichannel Technology Enablement


  • IVR/Inbound
  • Outbound
  • Blended
  • Chat/Video Chat
  • Browser-based Connectivity


  • Predictive
  • Power
  • Progressive
  • Preview


  • SMS
  • Email
  • Social
  • Auto Notifications


  • Real-time dashboards
  • Scheduled
  • Ad-hoc

Hosted Hybrid Cloud Infrastructure

Onvida is hosted on Rackspace, a leading provider of managed cloud services providing the benefits of private data security and application scalability.